Yes, you can cancel your subscription at any time in your account settings. If you cancel your subscription, you still be able to use the tool until the end of the month period. After that, your account will be downgraded to the free plan.

Web traffic refers to the amount of web users who visit your media wall. Web traffic is measured in visits (or “sessions”), how long users stay on your media walls and their interactions with it. Traffic is also consumed by the content that is placed on the media wall – uploading and playing out large media files will consume more traffic rather than displaying social media posts or integrating YouTube videos or other standalone tools. We recommend to compress larger files before adding them to the media wall to save the traffic.

You can upgrade your subscription at any time in your account settings. If you wish to downgrade, your account will automatically be moved to the free plan. Please note that downgrading to the free plan will block access to all the paid features & content that was created based on these paid features. When you upgrade again, paid features and content will become available to you. Please note that it might take up to 5 minutes for the subscription to be renewed and active after the payment has been processed.

In case you exceed the traffic limit on your current plan, you will need to upgrade your subscription plan. If you would like to get more traffic to accommodate more visitors without moving to the next subscription plan, ask us via email at support@dowow.tv

Please feel free to contact us at support@dowow.tv if you have any questions or issues.